Trouble? The first step in resolving any operational issues is to refer to the Owners Manual for assistance. We also offer support for technical questions via our web-site in the technical section of frequently asked questions. You may also email your questions to degrava@xante.com or call a Customer Support Representative at 251-473-4920. Please be prepared to give your systems serial number, your date of purchase and a description of the problem.

Note: The user is responsible for maintenance as described in the Operation Manual. This maintenance includes, replacing toner, drum, belt and fuser consumables, removal of dust and foreign materials, clearing paper jams, as well as following prescribed routine preventive maintenance.

What type of face stock/media can be run in the printer?

The Degrava Digital Press prints on paper, coated paper, "laser approved" synthetics, matte finish, gloss and semi-gloss finish, adhesive backed media, converted media, rolled media and fan-folded media. When printing on converted face stock as with labels or tags, the Degrava Digital Press has both a black mark and a transmissive sensor for registration. The Degrava Digital Press operates at 180C/356F, when using pressure sensitive materials make sure to verify the face sheet and adhesive is "laser certified". We are constantly adding new face stocks to our pre-approved media list; please contact us should you have any questions about media.

How do I determine how much of a particular consumable will be used per job?

Engine firmware will tell the operator the percentage of a consumable that is used per job. This is also a function of the image being printed; the percentage of each CMYK toner that is laid down and the number of liner inches per print job.

Does the Degrava Digital Press do "full bleeds"?

Yes, the operator may print up to the edge of your media.

What type of calibration does the Degrava Digital Press require to maintain the color registration?

None, the registration on the Degrava Digital Press is self-maintained through the system firmware.

What determines the speed of the Degrava Digital Press output?

Throughput speed is the result of the thickness or weight and width of the substrate.