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Product Serial Number

CL 21---The serial number is located on the left side of the printer underneath the power cord.
812, 8100, 8200, 8300, PLATEMAKER, ACCEL-A-WRITER, SCREENWRITER--- The serial number is located on the back of the printer on a XANTÉ label.
Colour ScreenWriter and ColourLaser---The serial number is on the inside of the front panel.
FilmMaker and StockMaker--- The serial number is on the back of the printer.
AW1200 ---The serial number is on the back of the printer and begins with 12-XXXX.

Product Name

The product name is on the front panel label and appears on the start-up page of printers.

Highest Resolution Available (except for AW1200)

Scroll through the options in the DPI menu under the the Miscellaneous (MISC) configuration menu on your printer's front panel to determine the highest resolution available on your printer.

Amount of RAM Installed

The amount of RAM installed in your printer appears on the start-up page.

Internal IDE Drive

The IDs of all hard disks installed on your printer appear on the start-up page.

Internal SCSI Drive

The IDs of all hard disks installed on your printer appear on the start-up page.

Ethernet Port

If your printer has an Ethernet port, the Ethernet address appears on the start-up page.

NEIT (except for AW1200)

If your printer has XANTÉ's patented NEIT, a NEIT menu appears in the Miscellaneous (MISC) configuration menus on your printer's front panel.

Extra Wide Print Option

On an Accel-a-Writer 8200 or a PlateMaker II, a warning sign on the front of the printer when the fold down feed tray is open indicates that this option is installed and that an extra wide toner cartridge must be used to receive the extra wide printing area. On the Accel-a-Writer 8300, a black dot on the bar code label (visible when you open the top cover) indicates that the Extra Wide Print Option is installed.

Printer Driver and Version

On a Macintosh, select File: Page Setup from the Finder menu. The printer driver and version for your system's default printer appear in the dialog box.

On Windows 95/98/ME/2000, select Start: Settings: Printers. Then, highlight your printer, click the left mouse button, and select Properties. Select the Paper tab and click the About button to display the printer driver version and PPD.

PPD and Version

On a Macintosh, open the Chooser, select the printer driver you are using, select your printer, then click Setup. The PPD currently selected for the printer is displayed in the setup dialog box.

On Windows 95/98/ME/2000, select Start: Settings: Printers. Then, highlight your printer, click the left mouse button, and select Properties. Select the Paper tab and click the About button to display the printer driver version and the PPD.

Adobe PostScript Version

The PostScript version is listed in the lower right of the start-up page:
Version 2014.x = PostScript Level 2
Version 3010.x = PostScript 3.

Firmware Version

Hold down the ONLINE key on the printer's front panel for five seconds to display the firmware version in the front panel window. This feature is not available on all printers; on the AW1200 the version is on the start-up page.

How to Print a Start-Up Page

1. Press the ONLINE key to take the printer off line.
2. Press the TEST key to print a start-up page.
3. Press the ONLINE key to put the printer back on line.
   
   Note: Make sure the power source is grounded, functional, and rated for your printer. Make sure the printer is turned on.
   

Is everything properly installed and set up?

• Make sure the toner cartridge and paper trays are inserted firmly in the printer.
• Make sure there is paper in the selected tray.
• Make sure the printer is on line.
• Check the front panel for error messages.
  

Initial Troubleshooting Steps
For all XANTÉ Printers
These are simple steps that can resolve most printing problems.

Verify that the printer has power.
Make sure the power cord is plugged securely into the printer and a power source.
Make sure the power source is grounded, functional, and rated for your printer.
Make sure the printer is turned on.

Verify that the printer is set up properly.
Make sure the toner cartridge and paper trays are firmly seated in the printer.
Make sure there is paper loaded in the selected tray.
Make sure the printer is online.
Make sure there are no error messages displayed on printers with front panels.
Turn off the printer and make sure all cable connections are secure.

Factory Reset Instructions
For all XANTÉ Printers except the AW1200
A factory reset should be performed only after all printer cables and components have been reseated and when all other methods of correcting printing errors have been exhausted.

Note: Cables and components should be reseated only while printer power is off.
1. Turn off the printer.
2. Use the chart below to determine the two-key combination required to perform a factory reset on your printer.

LaserPress, Accel-a-Writer 812, all other printers except the AW1200
Front Panel Reset Key Combination ONLINE
FORM FEED TRAY SELECT
FORM FEED ONLINE
TRAY SELECT
1. Turn on the printer while pressing the two-key combination for your printer.
2. Wait until "initializing" appears in the printer's front panel window; then, release the keys and a printer start-up page will print.

One last try...

1. Turn off the printer.
2. Reseat all cable connections.
3. Reinitialize the printer.
   Note: This resets all printer settings to the factory defaults.
   1. Hold down the ONLINE and TRAY SELECT keys and turn on the printer.
   2. Release the keys after RESET appears in the front panel window.

Still having a problem? Ask XANTÉ Technical Support for help.