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Xanté does not provide maintenance kits but instead provides consumables at the component level (Fuser Assembly, Transfer Belt Assembly, Feed Rollers etc) to empower customers to easily perform normal printer maintenance, simplifying the printing process and mitigating unnecessary costs. For example, a customer would purchase the complete fuser unit, not individual replacement internal rollers.
iQueue’s settings override the information which is set on the printer itself. This error occurs when the settings in iQueue do not match up with the media which is being fed into the machine. In the Printer Settings module of iQueue ensure that the Input Source, Media Weight, and Feed Direction match the media loaded. In the Imposition module ensure the Media Size matches the media loaded.
Typically, if the toner is able to be rubbed off of a printed envelope this is caused by improper media weight settings. Ensure that the proper media weight is selected in iQueue’s Printer Settings module. If toner does not fuse properly on the stock at the current media weight setting choose the setting one higher. This moves the stock through the fuser slightly slower and allows the toner to properly fuse into the media.
Xanté Corporation does not support or recommend the use of non-Xanté branded third-party consumables, replacement parts, or toner refills. Each Xanté printer is designed to work in specific conditions to ensure the best application of each individual toner formulation. Each individual consumable is designed to work with the other to ensure the best quality and reliability. Using non-Xanté supplies may affect hardware performance, print quality, and printer reliability. The Xanté RightCare Warranty Agreement and/or Select Warranty Agreement does not cover any problems which are caused by the use of third-party consumables, replacement parts, or toner refills.
The Xanté Consumable Warranty covers manufacturer defects exhibited within the first 15% of the consumable life or 90 days, whichever comes first. In addition, the consumable will only be warrantied within the first year of shelf life if not installed in the printer. To begin a warranty claim on consumables, contact Xanté Technical Support at (251) 473-4920. The following must be submitted:
1. Proof of Purchase for the consumable in question and toners
2. Printer’s serial number
3. Configuration and Supplies Info List Internal Reports
4. Consumable Lot Number
5. Description and Samples (photographs or hard copies) of the issue exhibited
Before any consumable is replaced the customer must troubleshoot with Xanté Technical Support to ensure the consumable is defective. Xanté Technical Support cannot replace any consumable without first verifying the issue and gathering required information. Consumables will be brought back to Xanté for testing and issue verification before any replacement consumables are sent to the customer.
Check the fuser rollers. If the rollers have scars or wrinkles on them they will not fuse properly in certain areas of the print. Be careful when removing the fuser. The fuser will be hot if it has been used recently.
Make sure the fuser cam is in the normal position. It should be a half circle on normal media.
Use the correct media weight setting in iQueue for the media being used. Up the media weight by one until the media fuses properly.