Legacy Frequently Asked Questions
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HWC Heavyweight Champion Questions & Answers
General Questions
- Check the fuser rollers. If the rollers have scars or wrinkles on them they will not fuse properly in certain areas of the print. Be careful when removing the fuser it will be hot if it has been used recently.
- Use the correct media weight setting in iQueue for the media being used. Up the media weight by one until the media fuses properly.
As a rule of thumb consumables should last for the following metrics:
- Toner cartridges – Black: 38,000 Color: 38,000
- Drums – 40,000 pages. However, actual life expectancy is greater than 100,000
- Belt – 150,000
- Fuser – 150,000
- Waste Toner Bottle – 40,000
- Feed Rollers – 100,000
If you are not having quality issues it is not necessary to replace your consumables right at these limits. The consumables, in some cases, can function well beyond these metrics. However, if you do encounter quality issues it is recommended you replace your consumables first.
- Press the menu button on the front panel of the HWC
- Navigate down to Admin Setup press ok
- The password will be 6 A’s. ie. aaaaaa
- Scroll down to Network Setup press ok
- Scroll down to IP Add Set. Here you can determine if the machine will have a manual (static, does not change) address or an auto IP address (dynamic, changes every time the machine is powered off and on)
- Scroll further down to each of the three settings for IP Address, Subnet Mask and Default Gateway.
- Enter the addresses using the arrow keys.
The Xanté Consumable Warranty covers manufacturer defects exhibited within the first 15% of the consumable life or 90 days, whichever comes first. In addition, the consumable will only be warrantied within the first year of shelf life if not installed in the printer. To begin a warranty claim on consumables, contact Xanté Technical Support at (251) 473-4920. The following must be submitted:
- Proof of purchase
- Printer Serial Number
- Configuration Page
- Item Lot Number
- A description of the problem you are encountering
- Samples of the issue you are encountering
You will be required to troubleshoot the issue with Tech Support in order to prove that your issue is coming from the consumable in question. Replacement consumables are never shipped unless the problem has been proven to come from a specific consumable.
- Make sure the envelopes are loaded on the Ranger feeder flap down, flap first. Only rotate the envelope if this orientation is unsuccessful.
- Make sure the Ranger Feeder paper guides are not squeezing the media, this will impede feeding and prevent the media from laying flat.
- Make sure the feeder is properly aligned and the media is centered.
- Check the feed rollers for wear and replace if needed. It is recommended to replace them every 100,000 prints. They should only be cleaned with water and a lint-free cloth only.
- Other jams can occur because of damaged paper sensors and paper debris blocking the paper path.
- Keep the paper path and rollers clean. Paper dust can cause media to slip or skew. Check the fuser, transfer roller and decurling unit areas for paper debris and clear if needed.
Please refer to the videos on 50.63.61.13 under the support option navigate to video tutorials. Click into the HWC Video Tutorials and then into the feeder tutorials. Inside the feeder tutorials folder are videos which show you how to properly operate and load the Ranger feeder.
- Press the Menu key on the front panel of the printer
- Scroll down to Print Information and press Enter
- Scroll down to Configuration and press Enter
- Press Enter to Execute
Please visit the Xanté website at www.xante.com and navigate to help. Then choose the video tutorials option. Select your printer and go to the consumables section for videos on how to remove and replace all the pertinent consumables.
DRIVERS & DOCS
Find drivers, utilities, manuals and MSDS documentation below. If you do not see your device, please check the Legacy Products folders.
CONTACT US
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VIDEO TUTORIALS
Learn about your Xanté printer and iQueue Workflow software. Videos include setup, routine maintenance, loading media, consumables and more.