FIREFOX: Locate the IP address of your printer (shown on the startup page or configuration page) Open Firefox;
MAC OSX – Go to the File menu and select Preferences
WINDOWS – Go to the Tools menu and select Options Click the Advanced (gear icon) across the top of the window Select the Network tab and click the Settings button Type the IP address of the printer into the field labeled “No proxy for:” Click ok, restart FireFox and type the printer IP address to access the internal web page.
SAFARI (Mac OS) Locate the IP address of your printer (shown on the startup page or configuration page) Open Safari; Go to the File menu and select Preferences Click the Advanced (gear icon) across the top of the window Locate Proxies and select Change Settings; this will open the Network preferences Type the IP address of the printer into the field labeled “Bypass proxy settings for these Hosts & Domains:” Click Apply Now, restart Safari and type the printer IP address to access the internal web page.
INTERNET EXPLORER (Windows) Locate the IP address of your printer (shown on the startup page or configuration page) Open Internet Explorer; Go to the Tools menu and select Internet Options Select the Connections tab and click the LAN Settings button Under the Proxy Settings area; click the Advanced button Type the IP address of the printer into the field labeled “Exceptions” Click ok, restart Internet Explorer and type the printer IP address to access the internal web page.
Check the fuser rollers. If the rollers have scars or wrinkles on them they will not fuse properly in certain areas of the print. Be careful when removing the fuser. The fuser will be hot if it has been used recently.
Make sure the fuser cam is in the normal position. It should be a half circle on normal media.
Use the correct media weight setting in iQueue for the media being used. Up the media weight by one until the media fuses properly.
As a rule of thumb consumables should last for the following metrics:
Toner cartridges – Black: 20,000 Color: 15,000 Letter Size, 5% Coverage, Long edge fed, 20 – 24 lb.
Drums – 40,000 Letter size, 5% Coverage, Fed long edge, 20-24 lb.
Drum life is warrantied for 40,000 pages. Actual life expectancy is greater than 100,000
Belt – 200,000 Letter size, 5% Coverage, Fed long edge, 24 lb
Fuser – 160,000 Letter size, 5% Coverage, Fed long edge, 20-24 lb
Waste Toner Bottle – 40,000 Letter size, 5% Coverage
If you are not having issues with quality it is not necessary to replace your consumables right at these
limits. The consumables, in some cases, can function well beyond these metrics. However, if you do
encounter quality issues it is recommended you replace your consumables first.
The Xanté Consumable Warranty covers manufacturer defects exhibited within the first 15% of the consumable life or 90 days, whichever comes first. In addition, the consumable will only be warrantied within the first year of shelf life if not installed in the printer. To begin a warranty claim on consumables, contact Xanté Technical Support at (251) 473-4920. The following must be submitted:
Proof of purchase
Printer Serial Number
Item Lot Number
A Description of the problem you are encountering
Samples of the issue you are encountering
You will be required to troubleshoot the issue with Tech Support in order to prove that your issue is
coming from the consumable in question. Replacement consumables are never shipped unless the
problem has been proven to come from a specific consumable.
If you are encountering wrinkling issues you are encouraged to take your fuser out of the machine. Please be careful as this unit can be very hot! Look at the non-operator side of the fuser. There should be a sticker showing you how to actuate the fuser’s cam. You will turn this cam counter clock-wise until you see a small red flag showing. Doing this will open up the space between the two rollers, allowing the thicker catalog envelope to pass without wrinkling. Make sure that when you are done printing catalog envelopes you put the cam back to the original position or you will encounter fusing problems on regular media.
Please refer to the videos on www.Xante.com under the support option navigate to video tutorials. Click into the Impressia Video Tutorials and then into the feeder tutorials. Inside the feeder tutorials folder are videos which show you how to properly operate the Enterprise feeder.
Please visit the Xanté website at www.xante.com and navigate to support. Then choose the video tutorials option. Select your printer and go to the consumables section for videos on how to remove and replace all the pertinent consumables.
DRIVERS & DOCS
Find drivers, utilities, manuals and MSDS documentation below. If you do not see your device, please check the Legacy Products folders.