Engine Specifications
What media sizes can the EnPress print?
- Tray 1 – 8.5×11 Letter only
- Tray 2 – 7.17” x 5.83” to 12.5” x 18”
- Bypass Tray – 3.5” x 3.5” to 13” x 49.6”
What media weights can the EnPress print?
- Tray 1 and 2 – 60 to 320 GSM
- Bypass Tray – 60 to 400 GSM
What reports are common to print from the Xante EnPress?
- 1. Press the User Tools button.
- 2. Press the Machine Features button.
- 3. Press the Printer Features button.
- 4. Press the Configuration Page button.
Supply Info List
- 1. Press the User Tools button.
- 2. Press the Machine Features button.
- 3. Press the Printer Features button.
- 4. Press the Supply Info List button.
Error Log
- 1. Press the User Tools button.
- 2. Press the Machine Features button.
- 3. Press the Printer Features button.
- 4. Press the Error Log button.
What environmental requirements should be met for the Xante EnPress?
- 50 – 90 degree Fahrenheit
- 40 – 60% humidity
- 120v +/- 5v DC
- The machine should not be exposed to direct sunlight
Printer Setup
How is the IP Address set in the front panel of the printer?
- 1. Press the User Tools button.
- 2. Press the Machine Features button.
- 3. Press the System Settings button.
- 4. Press the Interface Settings button.
- 5. Press the Machine IPv4 Address button.
- 6. Press Specify.
- 7. Press the Change button by IPv4 Address.
- 8. Enter the correct IP Address using the keypad and arrow buttons. When completed, press the pound sign.
- 9. Press the Change button by Subnet Mask.
- 10. Enter the correct Subnet Mask using the keypad and arrow buttons. When completed, press the pound sign.
- 11. With both options set, press Ok.
- 12. Press the IPv4 Gateway Address button.
- 13. Enter the correct Gateway Address using the keypad and arrow buttons. When completed, press the pound sign.
- 14. Press ok.
- 15. Exit back to the Main Menu.
Print Quality
What can cause the toner to rub off of the printed envelopes?
What causes evenly spaced repeating dots?
inside the machine. Measure from the beginning of one dot to the beginning of the
next dot and use the chart below to determine which roller is causing the issue.
Interval | Roller | Replacement Part Needed |
31.4mm | Charge Roller Cleaner | Color Drum |
36.1mm | Lubricant Roller | Color Drum |
39.8mm | Charge Roller | Color Drum |
44.0mm | Image Transfer Roller | Transfer Belt |
61.2mm | Paper Transfer Roller | Transfer Roller |
54.8mm | ITB Drive Motor | Transfer Belt |
94.2mm | Drum Roller | Color Drum |
94.2mm | Fusing Sleeve Roller | Fusing Unit |
100.5mm | Pressure Roller | Fusing Unit |
963.8mm | Transfer Belt Material | Transfer Belt |
Jamming
A Jams
- 1. Ensure the feeder is properly centered on the printer.
- 2. Ensure the feeder’s side guides to not place pressure on the envelopes. A 1/16th of an inch should be left between the envelopes and the side guides.
- 3. Clean the feed rollers using water and a lint-free cloth. Using products such as rubber rejuvenator will damage the rollers.
- a. If the rollers are worn or have been on the printer for 100,000 prints they should be replaced.
- 4. Please visit the Xante Corporation website at www.xante.com and navigate to the Support tab which contains videos tutorials for all current Xante products. Select your printer and open the Loading Media videos. Ensure that the media is loaded in accordance to videos and that the envelopes are evenly tiled down the feeder.
a. Note: The envelopes should not be thumbed or fanned through. All envelopes should be removed from the box and placed straight on the feeder. Excess air in the envelopes will cause feeding issues.
C Jams
- 1. In the Printer Settings module of iQueue ensure that the Input Source and Feed Direction match the media loaded.
- 2. In the Imposition module ensure the Media Size matches the media loaded.
Media Jams after the fuser.
- 1. Clean the Exit Assembly to with denatured alcohol to remove any glue buildup.
- 2. Clear the Exit Assembly of any foreign objects.
Consumables
What customer-replaceable consumables are used with the Xante EnPress? What are their expected yields?
- CMY Drum – 120,000 prints
- K Drum – 120,000 prints
- CMY Toner – 34,000 prints
- K Toner – 43,000 prints
- Transfer Belt – 200,000 prints
- Fusing Unit – 160,000 prints
- Transfer Roller – 160,000 prints
- Waste Toner Bottle – 80,000 prints
- Feed Rollers (Bypass and Cassette Trays) – 100,000
* Note: CMY Drums are only sold as a set as they must be replaced in unison. If the CMY drums are not replaced in unison printing will be disabled.
* Note: CMY and K Drums will show replace now on the printer at 60,000 prints. However, the drums will continue to function until 120,000 prints.
How can replacement consumables be ordered?
- Buy.Xante.com (Click and buy, for Non-Tax Exempt customers)
- XanteStore.com (Requires registration, for Tax Exempt customers)
- Xante’s store page on Amazon.com
- Xante’s store page on Ebay.com
- Purchase from your local Xante Certified Dealer
- Call into 251.473.6502 to order from Xante’s Customer Service Department
- Email a Purchase Order to usc@xante.com or Fax to 251.473.5603
Can third-party consumables or toner refills be used with the Xante EnPress?
How are the consumables replaced on the Xante EnPress?
Alternatively, these videos are available at: https://www.xante.com/support/video-tutorials/enpress-video-tutorials/
How can the consumable levels be checked?
- 1. Identify the printer’s IP Address.
- 2. Open a web browser and enter the IP Address into the Address Bar and press Enter.
- 3. The Web Image Monitor will be displayed.
- 4. Hover the mouse over Status/Information and select Supplies.
- 5. Consumables lives for the Toners, Drums, Transfer Belt, Fuser, and Waste Toner Bottle will be displayed.
From the Printer’s Front Panel:
On the printer’s front panel press the Toner Life Widget to display all consumables lives.
If the Toner Life Widget is not added to the main panel:
- 1. Press the Menu Select button (contain 12 squares, located on the right side of the panel).
- 2. Select the Widget button.
- 3. Press and Hold the Supply Info Widget and drop it on the front panel of the printer.
From the Printer’s Internal Report:
- 1. On the printer’s front panel press the User Tools button.
- 2. Press the Machine Features button.
- 3. Press the Printer Features button.
- 4. Press the Supply Info List button.
- 5. The report will print and display consumable lives.
What warranty covers defective consumables?
- 1. Proof of Purchase for the consumable in question and toners
- 2. Printer’s serial number
- 3. Configuration and Supplies Info List Internal Reports
- 4. Consumable Lot Number
- 5. Description and Samples (photographs or hard copies) of the issue exhibited
Before any consumable is replaced the customer must troubleshoot with Xante Technical Support to ensure the consumable is defective. Xante Technical Support cannot replace any consumable without first verifying the issue and gathering required information. Consumables will be brought back to Xante for testing and issue verification before any replacement consumables are sent to the customer.